Shipping Policy

At SquirkyBear, our goal is to deliver your orders safely and on time while keeping you informed at every step. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

  • All orders are processed and forwarded to our printing and fulfillment partner within 1–2 business days after order confirmation.
  • Orders are not processed, printed, or shipped on Sundays and public holidays.
  • During sales, festivals, or high-demand periods, processing times may be slightly longer.

2. Shipping Methods and Delivery Time

  • Standard shipping is available for all serviceable pincodes in India.
  • Estimated delivery time after dispatch is usually 5–9 business days, depending on your location and courier serviceability.
  • Metro and Tier-1 cities may receive orders faster, while remote or non-metro locations may take longer.
  • Delivery timelines are estimates and can be affected by factors beyond our control, including weather, strikes, and courier delays.

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before you confirm your order.
  • From time to time, SquirkyBear may offer free shipping or discounted shipping as part of special offers or promotions.
  • Any additional charges such as octroi, local taxes, or entry fees, if applicable in certain regions, may be payable by the customer as per local regulations.

4. Cash on Delivery (COD)

  • COD availability depends on the courier partner's serviceability for your pincode.
  • If COD is available, applicable COD charges, if any, will be shown at checkout.
  • Repeated COD order refusals or fake orders may lead to restriction of the COD facility for that customer or account.

5. Order Tracking

  • Once your order is shipped, you will receive an email, SMS, or WhatsApp notification with the tracking link or AWB number.
  • You can use this link to track the shipment status on the courier partner's tracking page.
  • If tracking details are not visible or have not been updated for more than 48 hours, you can contact our customer support with your order ID.

6. Incorrect Address / Non-Delivery

  • Customers are responsible for providing the correct and complete shipping address and contact details at checkout.
  • If a package is returned to origin due to an incorrect address, unreachable phone number, repeated delivery attempts, or refusal to accept delivery, reshipping may incur additional charges.
  • In case of non-delivery due to courier issues, SquirkyBear will coordinate with the shipping partner to attempt redelivery or provide a suitable resolution.

7. Damaged, Lost or Missing Shipments

  • If you receive a tampered, damaged, or open package, please record an unboxing video, take photographs, and contact us within 48 hours of delivery.
  • If the shipment is marked as "delivered" by the courier but has not been received by you, inform us within 48 hours so we can raise a query with the shipping partner.
  • Resolutions, including replacement or refund, for damaged, lost, or missing shipments will be provided as per our Return & Refund Policy and subject to courier investigation.

8. Serviceable Locations

  • Currently, SquirkyBear ships across most serviceable pincodes in India as per Qikink's and its courier partners' coverage.
  • If your pincode is not serviceable, you may see an error at checkout or our team may contact you to modify or cancel the order.

9. International Shipping

Currently, SquirkyBear ships within India only. International shipping is not available at this time.